Welcome to True Healing. This page explains how we protect your information, the terms governing your use of our website and offers, and the important medical limitations of our educational content.

​By visiting our website, completing the Body Wisdom Assessment, purchasing a product or participating in a program, you agree to the provisions below.

Every individual who enters this space will be treated with dignity, privacy and respect.

Your experiences, assessment results and personal information will never be used to shame, rank or reduce you to a label. Body Wisdom levels are designed to support reflection and self-understanding—not to define your identity, worth or potential.

​We do not discriminate on the basis of age, race, nationality, ethnicity, religion, disability, health history, sexual orientation, gender identity, relationship status or personal beliefs.

True Healing is operated by Eli Schranz and is responsible for the personal information described in this policy.

Business address: Av Del Morro, Los Tamarindos, 70934 Puerto Escondido
Privacy contact: eli@truehealingretreats.com

​This policy applies to the True Healing website, the Body Wisdom Assessment, Your Body Is Not the Enemy, related funnels, digital products, educational programs and communications on which this policy appears.

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and general location.
Your billing and shipping address, order history and purchase information.
Your Body Wisdom Assessment answers and result.
Information you voluntarily share about your experiences, goals, body signals, emotional patterns or personal circumstances.
Messages, questions, reviews, testimonials or support requests you send to us.
Technical information such as your IP address, browser, device, referring page and interactions with our website.
Cookie and analytics information used to understand and improve the website.

​Payment information is processed securely by third-party payment providers such as Stripe. Keys 2 Cure does not ordinarily receive or store your complete payment-card number.

Some information concerning physical or mental health, diagnoses, medications, surgeries, trauma, emotional experiences or similar matters may be considered sensitive personal information.

You are never required to disclose more than is reasonably necessary to receive the product or service you have requested.

When we intentionally request sensitive personal information, we will explain why it is needed and ask for your express consent. A separate consent statement may appear on the relevant form, such as:

“I expressly consent to True Healing processing the sensitive personal information I voluntarily provide for the purposes described in the Privacy Policy.”

​You may withdraw this consent, subject to legal or contractual limitations, by contacting us.

We may use your information to:

We will not use sensitive personal information for an unrelated purpose without obtaining any additional consent required by law.
​​You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email. You may continue to receive essential messages concerning purchases or services you requested.

Our website and service providers may use cookies and similar technologies to operate checkout pages, remember preferences, measure website activity and improve performance.

​You may restrict cookies through your browser settings. Disabling certain cookies may prevent parts of the website or checkout process from functioning correctly.

We may share only the information reasonably necessary with trusted providers that help us operate, including:

These providers may process information in countries other than the country where you live. We take reasonable steps to work with providers that maintain appropriate privacy and security practices.

​We do not rent your personal information. We do not accept payment in exchange for your personal health information or assessment answers.

We retain personal information only for as long as reasonably necessary to provide the requested services, maintain legally required records, resolve disputes and protect our legitimate business interests.

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, alteration or disclosure. However, no online system can be guaranteed completely secure.

​If a security incident creates a material risk to your rights, we will provide notice as required by applicable law.

Subject to applicable law, you may request to:

These are commonly known in Mexico as ARCO rights: Access, Rectification, Cancellation and Opposition.

Send your request to eli@truehealingretreats.com with your name, sufficient information to identify your records and a clear description of your request. We may need to verify your identity before acting on it.

​We will respond within the period required by applicable law.

The website, assessment and offers are intended for adults aged 18 or older. We do not knowingly request personal information directly from children. If you believe a child has submitted information without appropriate authorization, please contact us.

We may update this policy as our services or legal obligations change. The updated version will be posted here with a revised effective date. Material changes may also be communicated by email or through the website when appropriate.

By using this website, completing an assessment, purchasing a product or participating in a True Healing offer, you confirm that:

If you do not agree, please do not use the website or purchase the products.

True Healing may offer physical books, e-books, audiobooks, assessments, videos, guided exercises, courses, retreats, coaching and other educational products.

Product contents, availability, prices and bonuses may change. The description and price displayed at checkout at the time of your purchase form part of your agreement with us.

​Unless otherwise stated, prices are shown in United States dollars. Shipping charges, applicable taxes and any optional additions will be displayed before you complete your order.

You are responsible for providing an accurate and complete shipping address.

Delivery dates are estimates and may be affected by printing schedules, customs, carriers, weather or events outside our reasonable control. Please contact us promptly if a book arrives damaged or does not arrive within a reasonable period.

Additional customs duties or import charges imposed by the destination country may be the customer’s responsibility unless checkout states otherwise.

Digital products are licensed to the original purchaser for personal, non-commercial use.

You may not copy, reproduce, publish, upload, share, resell, sublicense or commercially distribute our e-books, audiobooks, videos, exercises, courses or assessment materials without written permission.

​You are responsible for having suitable internet access, software and equipment to use digital materials.

We want you to feel confident ordering Your Body Is Not the Enemy.

Read the book and explore its ideas for up to 30 days. If you genuinely feel it has not offered you a new way to hear, understand or relate to your body, contact us within 30 days of purchase and request a refund of the book purchase price.

Shipping charges are non-refundable unless applicable law requires otherwise. You may keep the book or pass it on to someone who could benefit from it.

​Refund terms for optional digital companions, courses, events and other offers will be displayed on the applicable checkout page. Nothing in this policy limits any mandatory consumer rights that apply to you.

All website copy, books, assessment questions, Body Wisdom levels, videos, audio recordings, exercises, graphics, course materials and related content are owned by and licensed to True Healing and are protected by applicable intellectual-property laws.

​Purchasing a product gives you permission to use it personally. It does not transfer ownership of the content or the right to reproduce or teach it commercially.

​You agree not to:

We may suspend access when reasonably necessary to protect our customers, content or systems.

Testimonials describe individual experiences and are not promises that everyone will experience the same outcome.

​Results depend on many personal factors, including participation, circumstances, health, choices and appropriate professional support. We do not guarantee a particular physical, emotional, medical, financial or personal result.

Our website may link to external websites or use third-party platforms. We are not responsible for the content, availability, privacy practices or terms of services we do not control.

To the maximum extent permitted by law, True Healing and its representatives will not be liable for indirect, incidental or consequential loss resulting from your use of, or inability to use, the website or educational materials.

​Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

We may improve, update, suspend or discontinue website features or offers. If a material change affects a product you have already purchased, we will take reasonable steps to provide the purchased content or an appropriate remedy.

These terms are governed by the applicable laws of Mexico, without depriving you of mandatory consumer protections that apply where you live.

​If a concern arises, please contact us first so we can attempt to resolve it respectfully and in good faith. Unresolved matters may be brought before the competent consumer authority or court under applicable law.

The True Healing website, Body Wisdom Assessment, Your Body Is Not the Enemy, videos, exercises, audio materials, courses and related content are provided for educational and personal-reflection purposes only.

They are not medical advice, mental-health advice, diagnosis, treatment, psychotherapy, physiotherapy or a substitute for care from a qualified healthcare professional.

​Using this website or purchasing a product does not create a doctor-patient, therapist-patient or other clinical relationship with Eli Schranz or True Healing.

The Body Wisdom Assessment is a reflective educational tool. It is not a clinical test, medical diagnosis, psychological evaluation or validated diagnostic instrument.

​The levels—Survivor, Protector, Seeker, Rebuilder, Aligned Woman and Embodied Woman—are reflective frameworks. They are not medical categories, fixed identities or judgments about your health, value or future.

Body sensations and changes can have many possible causes. Never ignore symptoms, delay medical evaluation, stop medication or alter an established treatment plan solely because of information provided by True Healing.

Discuss health concerns and treatment decisions with an appropriately qualified professional who understands your circumstances.

If you believe you are experiencing a medical or mental-health emergency, contact your local emergency service immediately.

Participation in guided exercises is voluntary. Work gently, remain within your personal capacity and stop if you experience pain, dizziness, breathing difficulty, significant distress or concerning symptoms.

​Consult an appropriate healthcare professional before beginning if you are pregnant, recovering from surgery or injury, taking medication, living with a medical or mental-health condition, or uncertain whether an exercise is appropriate for you.

We do not promise to diagnose, treat, prevent or cure any illness or condition.

​The content is intended to help you develop awareness, ask better questions and participate more actively in your choices. It is designed to complement—never replace—appropriate medical, psychological or therapeutic care.

Questions concerning this policy, your order or your information may be directed to: